Effective Date: October 3, 2024

At Harvey Heavy Duty Spares (“we”, “us”, or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, manage, and protect your information when you visit our website, interact with us, or make purchases. This policy is designed to help you understand your rights and how your data is treated, in accordance with applicable U.S. laws and ethical business practices.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Harvey Heavy Duty Spares is a parts supplier located in Illinois, United States. We specialize in the sale of new and used parts for heavy-duty equipment and machinery used in industrial, construction, agricultural, transportation, and forestry applications. Our commitment to customer service extends to how we handle and protect your personal data.

2. Information We Collect

We may collect and process the following categories of personal and non-personal information:

A. Personal Information (Provided by You)

This includes data you voluntarily submit when:

  • Placing an order

  • Requesting a quote or product availability

  • Signing up for our mailing list

  • Contacting us via email, phone, or web forms

Examples include:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Company name (if applicable)

  • Payment method (processed securely via third-party gateways)

B. Technical and Usage Data (Collected Automatically)

When you browse our site, we automatically collect data such as:

  • IP address and geographic location

  • Browser type and version

  • Device type and operating system

  • Date and time of visit

  • Pages visited, links clicked, time spent on the site

  • Referral URLs and search terms

C. Information from Third Parties

We may receive information from third parties including:

  • Payment processors (e.g., confirmation of payment)

  • Shipping providers (e.g., delivery confirmation)

  • Analytics services (e.g., traffic trends from Google Analytics)

3. Why We Collect Your Information

We collect your information to operate effectively and provide you with a seamless and customized experience. Primary purposes include:

  • Processing orders and transactions

  • Shipping parts and confirming delivery

  • Responding to inquiries and service requests

  • Communicating with you about orders, returns, or support

  • Improving website content, layout, and functionality

  • Detecting and preventing fraud or suspicious activity

  • Complying with legal obligations and business regulations

  • Marketing, promotions, and newsletters (only if you opt in)

4. How We Use Your Information

We use your information in a secure and responsible manner for the following:

  • Customer Support – To answer your questions, provide technical assistance, and resolve complaints.

  • Order Fulfillment – To process, verify, and complete purchases and returns.

  • Website Experience – To personalize your interaction and present content relevant to your preferences.

  • Marketing – To send newsletters, updates, promotional offers, or industry news (only if you’ve given consent).

  • Analytics – To understand visitor behavior, website traffic patterns, and to make data-driven improvements.

We never sell or rent your personal data to third-party marketers.

5. Legal Basis for Collecting Information

We collect and use your personal information based on one or more of the following legal grounds:

  • Your consent

  • To fulfill a contract (such as a purchase you make)

  • To comply with legal obligations

  • Our legitimate interest in running and improving our business

6. Sharing Your Information

We share your personal information only when necessary and only with trusted third parties that support our business operations:

  • Shipping and delivery services (e.g., UPS, FedEx, local freight)

  • Marketing platforms (e.g., email marketing tools, only with your consent)

  • Website analytics providers (e.g., Google Analytics)

  • Legal and accounting advisors, if necessary to comply with tax or regulatory obligations

All third-party providers are contractually bound to respect the confidentiality of your data and may only process it on our instructions.

7. How We Protect Your Data

We use a variety of physical, digital, and managerial safeguards to ensure your personal data is protected:

  • Secure Socket Layer (SSL) encryption across our website

  • Firewall-protected servers

  • Strong password and access control policies

  • Regular data audits and internal reviews

  • Restricted access to data by authorized personnel only

Despite our best efforts, no data transmission or storage method is completely secure. We cannot guarantee the absolute security of your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order tracking and support

  • Warranty and return services

  • Accounting and tax reporting

  • Legal compliance

When data is no longer needed, it is securely deleted or anonymized. You may request that we delete your information at any time, subject to certain legal restrictions.

9. Your Privacy Rights

You may exercise the following rights regarding your personal data:

  • Right to Access – Request a copy of the personal information we hold.

  • Right to Correct – Request corrections to inaccurate or incomplete data.

  • Right to Delete – Request deletion of your personal data, where applicable.

  • Right to Object – Opt out of direct marketing communications.

  • Right to Restrict Processing – Request temporary suspension of processing under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

10. Cookies and Tracking Technologies

Our website uses cookies and related technologies to:

  • Improve site speed and performance

  • Remember your login or cart info

  • Provide analytics about user activity

  • Personalize content and recommendations

You may adjust your browser settings to block or delete cookies. However, doing so may affect the functionality of the website.

We do not use cookies to collect sensitive personal information without your consent.

11. Marketing Communications

If you opt in to receive promotional emails, we may send you:

  • Special offers and discounts

  • Product updates

  • Company news

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that we have inadvertently collected data from a minor, please contact us so we can promptly delete the information.

13. Third-Party Links

Our website may include links to other websites, services, or platforms. These external websites have their own privacy policies, which we do not control. We are not responsible for the content or practices of those websites.

We encourage you to read the privacy policies of any external site you visit.

14. Updates to This Privacy Policy

We may modify or update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Changes will be posted to this page with an updated Effective Date.

Your continued use of our website after such changes means you accept the updated terms.

Privacy and Policy  .  Terms and Conditions

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